SWATCHON Support
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Find answers about sourcing, orders, shipping, payments and your account.
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How SWATCHON works
Find a fabric, check it with a swatch book, order yardage and reorder the same item.
Read article Getting startedHow do I find the right fabric?
Use keywords, filters, image search or a sourcing request.
Read article Getting startedWhat is a MOQ?
MOQ means Minimum Order Quantity: the smallest quantity a supplier accepts for an order.
Read article Orders and swatchesSwatch books and Swatch Credits
One book groups the available color cuttings for a fabric, and credits can pay for books and shipping.
Read article Changes and returnsCan I modify or cancel an order?
Email support immediately. Changes depend on shipment and whether the fabric has already been cut.
Read article Shipping and customsHow long does shipping take?
Processing time and transit time are separate, and customs or local delivery can add time.
Read article PaymentsWhat payment methods and currencies are accepted?
Available methods depend on the order type and are shown during checkout.
Read article Changes and returnsWhat is the return and exchange policy?
Report defects, shortages or incorrect goods promptly and do not cut or return fabric before receiving instructions.
Read articleAll articles
Getting started
Learn how sourcing works and find the right fabric.
Orders and swatches
Swatch books, yardage orders, availability and changes.
Shipping and customs
Destinations, timing, costs, packaging and clearance.
Payments
Payment methods, account credit, card fees and troubleshooting.
Changes and returns
Order changes, cancellations, claims, returns and exchanges.
Account
Account types, benefits, passwords and company information.