SWATCHONSWATCHON
SIGN IN

Privacy Policy

Effective Date: 2026-10-06

This Privacy Policy explains how SWATCHON (“SWATCHON,” “we,” “us,” or “our”) collects, uses, discloses, and protects information about you when you use our website, apps, and services (the “Platform”). It covers buyer accounts, purchases, enquiries and the related use of this website. Any separate supplier portal or supply agreement has its own applicable notices.

SWATCHON USA INC. operates swatchon.com and is the seller for purchases made through this website. Our business address is 333 West San Carlos Street, Suite 600, San Jose, CA 95110, United States. Contact support@swatchon.com for privacy enquiries and rights requests.

SWATCHON Co., Ltd. in Korea provides technical operation, sourcing, customer support and fulfillment support. Its authorized personnel may access the customer information needed for those tasks. The identity of the seller and the responsibilities of each organization for handling personal information are separate matters; the processing activities and recipients are described below.

  • Account & Profile: name, business name, job title, email, phone, password (hashed), preferred language, country.
  • Business & Compliance: company registration data, tax/VAT IDs, resale certificates, import/export identifiers, KYC/verification records (where required).
  • Orders & Payments: items purchased, cart contents, prices, currency, payment method details (processed by PCI-compliant providers), billing and shipping addresses, invoices and receipts.
  • Logistics: shipment method, courier/tracking, customs documentation, duties/VAT estimates, delivery confirmations, return/RMA information.
  • Uploads & Content: artwork/files for custom print orders, messages to suppliers, reviews, support tickets.
  • Device/Usage: IP address, device and browser info, pages viewed, referral source, approximate location (from IP), cookies and similar technologies.
  • Marketing Preferences: newsletter opt-ins, communication choices, campaign attribution.
  • Provide Services: create/manage accounts, process orders and payments, enable supplier listings, manage swatch requests and custom prints, arrange shipping, and provide customer support.
  • Improve & Personalize: diagnostics, analytics, A/B testing, quality assurance, localization, and content relevance.
  • Security & Compliance: fraud prevention, KYC/AML where applicable, sanctions screening, regulatory and tax compliance, dispute handling.
  • Communications: transactional messages (order updates, invoices), service announcements, and—if you opt-in—marketing communications.
  • Legal Bases (EEA/UK/CH users): contract performance; legitimate interests (e.g., security, improvement); legal obligations; consent where required (e.g., certain marketing or cookies).

We disclose the information needed for the specified task. We do not give every fabric supplier access to all customer account information.

Recipient or service Information and purpose
SWATCHON Co., Ltd. (Korea) Account, order, enquiry and delivery information required for technical operation, sourcing, customer support and fulfillment support.
Designated fulfillment providers, carriers and customs brokers Recipient name, delivery contact details, address, tax/import identifiers and shipment contents needed for packing, delivery, clearance and authorized returns. The relevant carrier and delivery details appear in your order or shipment documents.
Stripe Payment and transaction information for payment processing, fraud prevention, refunds and payment disputes. Full card details are handled by the payment provider. See Stripe's Privacy Policy.
Amazon Web Services Service data and uploaded files for hosting and storage. Our core hosting and file-storage region is Korea.
Sentry Device, error, diagnostic and service-interaction information for troubleshooting and service reliability. See Sentry's Privacy Policy.
Google and Meta measurement or advertising services Usage events, campaign/referrer identifiers and, where used, hashed account identifiers for attribution and campaign measurement. See Google's Privacy Policy and Meta's Privacy Policy.
DeepL Text submitted for a translation request, to provide that translation. See DeepL's Privacy Policy.

Service providers acting on our instructions process information for the assigned service. Payment and other providers may also have independent responsibilities under their own notices. We may disclose information when legally required, to resolve disputes or protect rights, or as part of a business transfer with appropriate protection.

The website's contracting seller is in the United States. Our core hosting and file storage are in Korea, where the authorized operating and fulfillment teams may access information to perform the tasks in Section 4. Payment, diagnostics, measurement and translation providers may process information in the United States and other locations described in their privacy notices.

Where applicable law requires additional transfer notices, a lawful transfer basis or safeguards, those requirements apply. Contact support@swatchon.com for the applicable recipient, country, purpose, information categories, retention and rights-request details. Any required notice or consent is not replaced by a general statement that our service operates internationally.

Information Retention basis
Account and company profile For account administration and the service relationship. Closure or erasure requests are reviewed subject to records that must be retained by law or for an unresolved dispute.
Orders, payments, invoices, refunds and shipment records For fulfillment, accounting, tax, trade compliance and dispute resolution, including the mandatory record-retention periods that apply to the transaction.
Support enquiries and uploaded materials For the requested sourcing or support service, follow-up and any related unresolved claim or legal preservation duty.
Cookies and browser storage The actual browser-storage periods and controls are described in our Cookie Policy.

You may request access, correction or erasure at support@swatchon.com. We may verify your identity and explain any legal reason for retaining particular records. This policy does not promise automatic deletion of records needed for an existing order, accounting obligation or unresolved claim.

We use administrative, technical, and physical security measures appropriate to the nature of the data. No system is 100% secure; please use unique, strong passwords and keep credentials confidential. Payment processing is performed by PCI-compliant providers.

  • Access, Rectification, Deletion: request a copy of your data, correct inaccuracies, or delete certain information (subject to exceptions).
  • Portability & Restriction: request portable copies or ask us to restrict certain processing.
  • Withdraw Consent: where processing is based on consent (e.g., certain marketing/cookies), you may withdraw at any time.
  • Object: to processing based on legitimate interests (including profiling), and to direct marketing.
  • Preferences: manage email preferences via links in messages or in your account settings.

To exercise rights, contact us at support@swatchon.com. We may verify your identity before responding.

We use cookies, web beacons, and similar technologies to run and improve the Platform, remember preferences, authenticate users, analyze traffic, and measure marketing performance. See our Cookie Policy for details and choices.

The Platform is not directed to children under 16 (or the minimum age required by applicable law). We do not knowingly collect personal information from children.

If you upload artwork or other files (e.g., for custom print), you are responsible for the content and for having the necessary rights. We and our suppliers process such files solely to provide the requested services (e.g., preview, proofing, production, and quality control).

California (CCPA/CPRA)

  • Categories Collected: identifiers (e.g., name, email), commercial information (orders), internet/usage data, geolocation (approx.), professional info (business account), and inferences for service improvement.
  • Purposes: as described in Sections 3–4 (service delivery, security, compliance, analytics, communication).
  • “Sale”/“Sharing”: we do not sell personal information for money. We may engage in cross-context behavioral advertising; you can opt-out where applicable.
  • Rights: know/access, delete, correct, opt-out of sharing for cross-context ads, limit use of sensitive data (if any), and non-discrimination. Contact support@swatchon.com.

EEA/UK/Switzerland (GDPR)

  • Controller(s): SWATCHON USA INC. for the buyer-facing website and sales relationship. Where SWATCHON Co., Ltd. determines the purposes and means of processing for its own activities, it is responsible for those activities. Contact support@swatchon.com.
  • Legal Bases: contract performance; legitimate interests (e.g., security/analytics); legal obligations; consent where required.
  • Transfers: safeguarded by appropriate mechanisms (e.g., SCCs).
  • Complaints: you may lodge a complaint with your local supervisory authority.

We may update this Policy from time to time. We will post the updated version with a new Effective Date and, where required, provide additional notice. Your continued use of the Platform after the Effective Date constitutes acceptance.

SWATCHON USA INC.
333 West San Carlos Street, Suite 600, San Jose, CA 95110, United States
support@swatchon.com

Identify your request and the email address associated with your account. Do not email passwords or full card details. We will route the request to the organization responsible for the relevant processing activity.