Changes and returns
What is the return and exchange policy?
Report defects, shortages or incorrect goods promptly and do not cut or return fabric before receiving instructions.
Reviewed September 28, 2026
Report the issue within 14 days
Email support within 14 days of the carrier-recorded delivery date if goods are damaged, defective, short or incorrect. Include the order number, item code, affected quantity and clear photos or video.
Keep the fabric unchanged
Do not cut, wash, alter, print or otherwise process the fabric. Except for a manufacturing defect confirmed in writing before cutting, processed fabric is not eligible for return or refund. Returns require written authorization, and goods must remain unused, uncut and in original condition.
Review and remedy
After review, an approved remedy may be a replacement, repair, partial credit or refund. Shipping, duties, taxes and third-party fees are generally non-refundable unless the written authorization or applicable law states otherwise. Dye-lot variation alone is not treated as a defect. The Terms of Service control if this summary differs from the full terms.