Payments
I have a payment or ordering problem
Capture the exact error and email support so the team can investigate the affected order.
Reviewed September 28, 2026
Before contacting support
- Check that every required address, customs and payment field is complete.
- Reload the page once and avoid submitting the same payment repeatedly.
- For a swatch cart, reduce unusually large orders; fewer than 50 books is recommended.
What to send
Email support with the account email, order or cart type, the page URL, the exact error message and a screenshot. If a card payment is uncertain, do not retry until the payment status is checked.